FAQ

We receive many requests for a catalog and for information on our products. Please allow us to answer most common questions.

1.So many tea and types, how can I distinguish from them and pick up our target tea?
These types and categories are graded by china tea associate. It may not be familiar with you. You could tell your demands to us and we will help you out of your questions and provide good solution to you.

2.How to guarantee each batch tea’s quality is the same?
We have a strict grades system for our tea, we also will keep a sample for each batch in 2 years. Meanwhile, we have a system to record all information related to customers for tracking customer’s order.

3. How is your price?
We surely save your money paid to traders for better quality tea!

4.How can I get sample?
Sample is for free and delivered by courier.Sample freight charges paid by customer.

5.Can you print my picture or logo on the products?
Yes, we can print your picture or logo on and you can offer the picture in any format made by Photoshop Adobe Illustrator or Coredraw.

6.How to solve the quality problems after sales?
(1)Take photos of the problems and send to us.
(2)Take videos of the problems and send to us.
(3)Send back the physical problem fabrics by express to us.
After we confirm the problem,Such as caused by machine,dyeing,etc.Within three days,we will draw up the satisfied program for you…

7.What certificate do you have?
FDA, CIQ, GMP,GAP, QS&ISO CERTIFICATE

8.Which market do you export?
Mid East, Africa,Western Europe, Southern Europe,North America

9.How do I order?
1. You can order in our website. www.china-greentea.com
a. Choose your interested goods, write down the model number;
b. Click on “contact us”, fill in the customer info and submit;
c. We will sign a “Order Conformation”, send you a scan original copy by e-mail.
2. If special design, please email us for price and order information without hesitation.

10.Payment Term:
TT or LC at sight.

11.Price term:
FOB ,CIF,C&F

12.How do I pay?
Please transmit (T/T) the payment from your bank to our bank.

13.How do you start the order?
We will start your order after receiving the down payment which is 50% of total payment. When order finished, we will email you the digital photo for your confirmation. We will send the goods to you after receiving the balance payment.
If the order is urgent, you’d better pay 100% in advance.

14.What is the production and shipment time?
Usually we need 1 months to produce but we have many different tea stock in our warehouse.
Shipment time is about 15 days after confirm order.

15.Address?
Office Address:
The 6th floor, Shunjing Trade Center, NO.855, Industrial Avenue South, Guangzhou, China 510220
(near CANTON FAIR AREA C).PC:510335
Factory Address: Wuyi County, Zhejiang Province. China (Mainland)

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